MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. I have just realised today that I forgot to pay for the crossing of 5 yesterday. You can manually top up the account or set it to add funds automatically. This demonstrates a fundamental flaw in your accounting system. One of these is that you are the owner of the vehicle. Fees may be payable depending on your final choice of financial product. Must be easier and more cost efficient to erect some clear signs than send out payment demands! (7) I just forgot. Any way I promptly payd on 9 Jan 2016 the charge of Eur 3.61 Now being told that the 2.50 is being held as a credit. Sorry to hear that. I was aware of London congestion zone but not Dartford crossing. I entered all my details including credit card details and eventually a server error notice appeared on my screen, which I have saved into a word document. What should I do? I think this is an absolute disgrace! Are these extenuating circumstances? Plus, youll have a Dart penalty charge that could be as much as 125. On the 24th June 2019 I received a Penalty Charge Notice from Dart Charge, including the bold, all caps text 'DO NOT IGNORE'. Motorists must pay a fee to use the tunnel, although exemptions exist. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? . So how can I get the 14-day grace period and pay 2.50 only please? What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? Dont know if that helps, and you may not want the stress involved. And most importantly, dont worry be happy. If you appeal within 14 days of receiving the fine and your challenge is rejected, you may only have to pay 50% of the fine. As fine went to lease co first it is outside the 14 days for first offence.is there anything we can do please? Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. Your email address will not be published. This is never made clear. The reasons are as follows: Received a PCN for a one way journey we made 5 MONTHS AGO! Today I got to my car after work, My front tyre appeared luminous yellow instead of black. If I hadnt read this this page I would never have known about the 14 days grace There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Apparently it is, but you need to wait for the charge notice to be sent. I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . also people should be able to pay by post after crossing. I have been hours going back through credit card and bank statements as I was sure I had made payment. Why is not possible to provide an information panel and a direct payment point? Like previous posters, we too were caught out by the change, having the same experience of approaching the barriers coins in hand and then passing through without being stopped for payment. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. Now there is no way for me to avoid the penalty! Just keep following through pages. Is this some kind of crazy joke? The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. Hi You will need to give them a call. An incorrect fine is certainly among the grounds for appeal. Am I now going to receive a fine I am gutted if this is the case it wasnt for the want of trying!! That being said, my brother just recieved 2 PCN's for a crossing in August. The Xmas opening times will be published above. MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. Just been wheel clamped even though I have an active dart tag account in credit ! to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy . I had paid the charge like a good little serf and in the allotted time before midnight the next day even though it meant I had to hobble from the plantation before I turned into a bumpkin. Your customer service representative told me that the PCN system is automated and that I should therefore have received it already. When I reached my destination my hosts were unaware of a crossing charge. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. making a representation. Hope it helps I now had to wait 56 days to receive their response. And yet they penalise us if we are unable to be on line. ~1500. Surely common sense would be to apply the payment to the only crossing we have ever made.ie the one they are fining us for not paying. I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. What is the point of that???? Make it easy for people please. You can then do the same for your home address to cover the homeward trip. When paying on-line you have to confirm the terms and conditions. The idea being that you pay the Congestion zone charge which you dont use and then get a fine for the unpaid crossing charge. this is an unfair practice. I made my payment on the morning of 9/9/15 as soon as I realised but I am worried as I havent had a PCN. when I passed there, coming from the North, I remember we found the tollbooths open, It is set up for you to fail. I used the crossing twice for the first time in 2 years yesterday evening, with my pound coins ready. People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. Can you please advise on what I should do? It seems, that I will soon receive notification of a large penalty for crossing and not paying on time. If you are one of the people who paid twice, contact Highways England to let them know. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. I totally forgot to pay the charge until I heard an advert on the radio the following Tuesday 28 July. Where a motorist has paid slightly late, but, importantly, before Dart Charge have even issued a penalty, they can be no good reason for enforcing penalty. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. Thank you! -yes 37.50 please. 4 months later (!!!) I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. Leeds
Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? In order to manage my account online, the first step in creating an account is to make a payment on 10 (for four crossings). Required fields are marked *. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. I didnt even know about those charges as it was my first trip around London. I used the crossing on 26th May and totally forgot to pay ( 1st time ever crossing it). They make it difficult so that most of us just give up and pay the money. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. I checked where I was on that day & time : It was the Thames bridge at Dartford. I have a slightly different issue, I went through the tunnel on the 19th February but knowing I had to pay I set up an account when I arrived in Essex. They told me that there was a fine for the first crossing, but that I could pay for the return (a week ago) without incurring a fine. I have used the dart pay system many times before, and paid successfully. I believe the Dartford system is like the London Congestion Charge system, where you can pay even if you werent sure you entered the zone. Additionally, the signage is extremely poor and seems almost designed to generate fines. If you want online payments you should set up a system that works. Paid them 7.50 in total and asked for a receipt which they emailed. Would a payzone accept my payment now or should I just wait and see? I am the registered keeper and had been given a PCN before and as a first time, I was allowed to pay just the fee for crossing. We assumed that as we had by this point paid 2.50, we had complied. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. A month and a half later now and Ive got a further penalty of 70 because the previous 35 was not received on time. Thats why the first penalty charge notice issued for any vehicle will offer the driver an extra 14 days to pay the charge. I called Dart Charge and pleaded for leniency but of course was told my only option was to make a representation (2 representations, actually). Stress is a major downer on your immune system, take care of yourself. Details A copy of the Penalty. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? Hi Chloe You could be charged up to 60% more than you should. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). Maybe you forgot to pay or deliberately didn't pay the toll. When I tried to ring on 030003001200 to pay, no one answers. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. DART CHARGE. we have phoned twice and received apologies with the blame being put on their computer system, but we just got a third increased charge notice. The email then disappeared from my inbox! But no, today I received the 2 PCNs. Please send it straight away. Also people should be able to pay by post after the crossing made. Yes, you can. I wish you the best of luck and let us know how you get on with this. I see no other reason then a money making scam for using it to make more money in fines. I grew up in Kent but in last 4 years I been in Manchester, u hired a car a few times to visit family back I Kent. But its separate from any Dartford Crossing-related matter. There are other reasons why you could appeal the Dart charge. Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. pathetic service ! (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. Couldnt they have left 1 booth open for all those drivers who dont waste half their life figuring out how to pay ridiculous toll charges in their chosen holiday destination? Only today 5 months later do I get a PCN for non payment. For me, they sent all the correspondence to my previous address even though I had my driving license and vehicle document updated during the time I crossed the tunnel. steve. Hope youre feeling better now. Failure to make payment within 14 days of service of the notice may result in the debt being registered at the Traffic Enforcement Centre. The crossing fee will be added to the Penalty Charge Notice. If you use the Dartford Crossing without seeing or understanding the signs, or you see them just fine and then afterwards forget you need to pay, you'll receive a Penalty Charge Notice (PCN) about a week later informing you that you now owe 70, discounted to 35 if you pay within fourteen days - just the same as speeding tickets and other fines. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. In any case, notwithstanding the fact that the PCN has not been delivered, and the concerns I have about that, I am extremely unhappy that the situation has arisen at all. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. However, its not just the misreading of number plates that causes the problem. If you have not paid by midnight on the day after you use the crossing you will be issued with a penalty charge of 70, on top of the original crossing charge. The AA has reported that tolls took duplicate payments all too often. The same happened to me. I drove to work 5 times, that made 10 crossings. One benefit of. We did manage to pay the following day (with difficulty) on my husbands phone, but we almost forgot, and I dont use a mobile, so if I had been on my own I would have been completely stuck and unable to pay. If you believe you should not have been issued a penalty charge notice, you can challenge it by
At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! Details of the success of any such actions would be interesting to know. I rented a car in april at Luton airport for few days of tourism in south of England. Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. No doubt I will miss a few and then get stung with PCNs! In the past a similar approach to doing business has resulted in heavy fines for some companies. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. Optional legal consultation Hi John did you ever get a PCN ? I would suspect youll be charged the 2.50 crossing charge as its your first offence when the penalty is sent out, however your hire car company will still charge what is clearly a very high admin charge. MoneyNerd Limited is a free to use service, however we may receive a commission, at no cost to you, if you complete a loan, enter into a mortgage, remortgage or equity release agreement. Poor signage , if any , I certainly didnt notice any, and poor information about changes. Relieved to read your message! However, dont leave this until the last moment, because we phoned the number only to be informed it was too busy to take our payment.Pay by phone (if its not too busy): 0300 300 0120, Payzone retail outlet:This is where you can pop into a local store and pay for the charge by cash or other means. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. Hi, The UK is a lovely place but the governments are supporting the extortionists every which way you look. They must be making a fortune from forgetful people like myself or the elderly. This allows them to pay the original charge rather than the full fine. But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. I put it down to road works being carried out at that time. Editor, Marcus Herbert. Tried calling t have them line temporarily out of service. When to appeal You then have 28. Because I did the journey in a day Ive been collared for my return so no leeway to pay re first offence. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. How does not received a dart charge penalty. I think making an online payment or on the phone (when it starts working again) would be the best bet. I paid the 5 anyway and when the PCN arrives will try to appeal it citing that I paid, albeit just after the deadline. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. In this case, you would receive a 'charge certificate'. Please contact the DVLA to confirm if your vehicle is exempt. Lets see if they are human. A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. I have just realised I forgot to pay on the 12.11.2015 :( The fine is 70 (with 35 option for early payment) but OP has more than one. would they have put the fee on hold because of the major accident? Dont know if it is worth paying for it online? I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. But the biggest problem is that I didnt see that I had to pay for this crossing !!! Why is there no information at service areas near the Dartford Crossing? The first time I did have access to WiFi was after the payment deadline. (4) If you have a Santander bank account it is a nightmare trying to use their credit card on line, I would use AMEX but gov.uk dont accept them. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. I completely agree. What is a Payzone shop and where to find it? Are you wondering whether to pay it or dispute the fine? BTW as for cutting crossing times, why did it take me 25 minutes on a Sunday afternoon? Has the charge notice included the offer to pay 2.50 within 14 days? (the registered keeper) by mail. Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. I am from Germany. I have no issue in paying the normal crossing fee. Have you forgotten something? We the coin. I also paid the standard charge but now I dont know if the First Offence grace period includes a round trip made on the same day or just 1 crossing. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. I got the penalty but the problem is that is already second letter with 105 fine. I was driving there first time and until now Ive had no clue about any payment requirements. and I was tranquil about. You should be fine. Apparently this system does not work very well anyway. Despite my willingness to pay, all my attempts failed and a simple slip of memory has cost me dear. They will not deal with you either by email or phone snail mail is the only communication In this day & age I despair!!!! The cost of a van is 3.00, so the system should ask for the correct amount. We was on 3 week holiday and have seen info about fees on our way back. Just wait for the notice to arrive. Only to get ANOTHER PCN issued on 25th November, for her other crossing on the 3rd July almost 5 months later. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. They the meter. why not just send people letter to pay 2.50 if they fail to pay within14 days then charge 35. However, the website is not clear if it has taken payment with relation to last nights crossing. With my best wishes for always evading the Penalty Voodoo. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. Hello Yes, there is a 14-day grace period when you get the penalty notice when you can simply pay the single crossing fee. Trading address: The Grange, Grange Road, Malvern, WR14 3HA. The sanef Operations customer service number is 0300 300 0120. Apart from that, I believe from these notes that there should be 14 day grace period to pay the original fee but therte is no mention of this option on either demand. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. However, when I check online that the payment was credited to that crossing, it does not show the crossing I made and therefore shows I am in credit by 2.50! It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. Good luck. Hold on to your crossing reference number once you make your one-off payment. My wife sent the letter to me in Spain where I was holidaying and I paid the 35 that day. I am French. I paid 5.00 online immediately using my phone. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! 6 weeks later I received a PCN for 72.50 and a warning letter saying that as it was my first offence I could pay the 2.50 charge. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! :(, Tommy, To see how we use, store and share your contact information you can read our privacy policy. How will they collect the fees from foreign drivers. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. I would try now and wait and see. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. This is the first and only time the vehicle has crossed. If the system is investigated, they will see we have only ever crossed once, and made one payment. The whole system has been designed and set up to catch out motorists. You should have a barrier so that you could swipe a card or give people 7 days to pay. But when the government itself acts like this .!!!. a further requirement from EPCPLC of Eur 151.73 to pay within 27th February Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. Ive seen something about a 14 day exemption for the first time being late to pay the charge, is that true? My query is about the 14-day grace period for the first offence. Ease of travel should be a right. On the crossing there is nothing! Local residents put up with enough and should not be put out further by the crossing. Re-roll whole conversation and stale mate. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. This measured approach strikes the right balance between being clear to drivers they need to pay Dart Charge and giving them every opportunity to do so.. . I have just forgotton to pay a Dart Charge on time, I paid late on line before I received a PCN 10days later I still have not received a PCN,I am told it is in the system,I am now going away for 3 weeks with no access to mail or computer what happens if it arrives tomorrow. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. who checks this system is working ? Yes, unfortunately the hire companies and leasing companies are also using this money making system to scam you. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. How did you take it to an independent tribunal? Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. This should be covered under the 14-day grace period for first offences. If you would like to make an enquiry regarding your penalty charge notice, please use our
I do not live near the bridge, do not need a credit. Not giving you the option to pay the normal fare when its your first time? Try appealing to their better nature and when that fails sorry if send the name of the company through and we will add it to our hall of shame or should that be haul or shame! 2 months later, a letter in French and posted in Sweden arrived at our Swiss address. If you send in your Dart Charge PCN challenge by the 14th day, your PCN will be set on hold at 35, in . Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. A real mess that needs sorting out though. I am in the same boat. If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. The best way to pay for a Dartford Crossing is to use the official website. if I will not pay within the 27th February? From my experience to date: Its fine if you have permission from the owner. Go online click on one off trips etc. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used.
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