If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Its possible that you got a defective battery. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. I have had it for over a month now and have had zero problems with it. If you find any damage, replace it immediately. 0000001444 00000 n
Shop safe on GOTRAX Official website. Visit the Gotrax . Took 8 business days to fix (total of 11 calendar days). One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS Has seemingly chose to simply respond but not take action (i.e. So frustrating. Need help troubleshooting a scooter issue? Always be sure to consult the . We'll go through each electric scooter and the error codes that occur. In this video we take a look inside a GoTrax G2 Scooter. They cannot show error codes. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Also if there is a critical mass here, we may be able to have the company fix their problems. Recommended rider age . For further repair and troubleshooting help please visit our repair help area. Has refused refunds. What did the brake pad rubbing sound like? The problem with your Gotrax scooter may be a loose connection or a dirty charging port. - Easy fix. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Problem is from inside the tire assembly. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. You can recalibrate your Gotrax hoverboard by following the instructions above. Odometer not working. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. $799.00. Yes You may want to check your fuse box to see if any fuses are blown. 0000008779 00000 n
document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? When you connect the charger to the hoverboard it will turn red to let you know it is charging. Gotrax scooter not charging? This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! In my case, when I got a new Gotrax scooter, it did work fine in the beginning. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. 0000002873 00000 n
We check over 250 million products every day for the best prices. Since battery indicator has 4 bars, easy to do the math. If it's not been used for a while, it might need charging. Of course, with any new or growing technology there are often hiccups along the way. It is possible to check the voltage of your battery using a voltmeter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. But, as soon as it worked for quite some time, it started showing various problems. I had my second issue within 17 business days of receiving the scooter. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. I will come back and edit the post if I experience anything that you've listed. This was fixed with the company sending a replacement tire. Circuit breakers are usually on the outside of the scooter. Press question mark to learn the rest of the keyboard shortcuts. Therealjondotcom 3 yr. ago. Yes, you read that right. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. It was the front wheel so more difficult, cost 40 for replacement. There is no doubt that hoverboards are a popular and fun way to get around. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. These codes will pop up over your console's display when there are issues within your electric scooter. Expect More. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. If there is, youll need to buy another one and replace it. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. A fully charged battery will have between 36 and 42 volts. Visit our Battery Pack Load Testing Guide. Contact an authorized service center for more information about replacements. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Hold down the power button for 10 seconds. The key is to build your own vehicle with its own motor coil wire. When you plug your charger into the wall, the indicator light will turn green. will respond to the email but the response itself is not helpful). This problem could be caused by many different things. Check Out Our Guide! Turn the key or power switch on and engage the throttle all of the way. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. I cant find anyone who sells them including the gotrax website, acisneros0873 - I didn't realize my tires were about half the recommended psi. {k-m3gKjx Motor stutters with rapid jerking and wont go.. possible motor failure. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. Hold down the power button for 10 seconds. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Post adapter arcing when plugged in. *You may need to perform a recalibration up to three times to fix your issue. I am on the hook to pay for shipping to send back their poorly made products. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! . This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. I've had it for a full month now but never knew how to. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Here is a link to find the manual for your Gotrax hoverboard. 51 4.7 out of 5 Stars. I've had mine for almost two weeks now, and have not experienced these issues. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. This is an internal issue and the bike should be sent back for repair. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Include an image for extra impact. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If it is hard to install, stop and inspect the consoles pins under the head unit. Has expected us to be scooter technicians to diagnose the problems. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. E10, E11, E12 - Contact GOTRAX Customer Support. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Now i have error code 30! Problem 1: Electric scooter losing Power The first thing you should do is check the battery. In addition, I now have the old lithium ion battery I need to figure out how to dispose. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Choose from Same Day Delivery, Drive Up or Order Pickup. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. It sounds like a bad battery but checking the connections is the first step. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Press Power Button once again to power on . The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. 0000005863 00000 n
There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If still showing error code, contact Customer Support for assistance. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The motor would sometimes "sputter" (not engage) when you push down the throttle. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. So far I've got about 60 miles on it. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Turns on but shows zeros no matter what. Check the lights, the brakes, and all the features, and make sure they are all working properly. Make sure that these are not punctured if they are air-filled. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Use caution as extreme force may damage your scooter console or battery connections. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. For example, only standing with one foot on your hoverboard can cause some models to beep. Next, check to see if there is any damage to either end of your scooters charging cable.
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