how do i contact stubhub for refund?

If you purchased on a registered account, your credit is available within your StubHub Wallet. Your online site is a disaster, It does not work to apply a credit. Wish they would help. Interactive chat In other words, when it can be too late to get a refund. The April 25th show was canceled due to COVID-19. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. I was a no show due to a soft water flooding of o Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. How do I request a refund? - Ticketmaster Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Click on any of the links and there is a private message link on the moderators page They can assist you. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Postponed events may not be eligible for refunds. Sit back and relax while we do the work. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Support : StubHub New Jersey Whats The Difference Between Class 2 And Class 3 NI Contributions? Customer service all the way to your seat, 2000-2022 StubHub. "The return of live events, the input of customers, partners, and regulators, and the . If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. They showed my same seats that they cancelled sold and the payout. Find the sale. I've been a customer for a long time and am not happy. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It is possible to request a refund on a purchased StubHub ticket manually. Ohio Attorney. Click here to explore your options! Have a StubHub question? 1.866.788.2482. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Viagogo, a tickets marketplace, bought StubHub in February 2020. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. How do I complain to StubHub? What happens when an event is canceled? : StubHub The highest chances you have of being granted your refund is if you let DoNotPay request it for you. On March 7th, StubHub emailed Marrali a copt of its refund policy. For obvious reasons, this isnt usually a satisfying compensation. We'll email you when an event is canceled. Click that link and you're good to go. Solved: Refunds - StubHub Community What Happens If I DonT Pay National Insurance Contributions? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. No matter how you get them, well email you when theyre ready. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. No. Customer service all the way to your seat, 2000-2022 StubHub. Indiana: "approximately 6,800 consumers" affected. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . You can reach the corporate office at 415-222-8400. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. See detailed StubHub customer service rankings, employee comments and much more from our sister site. The seller would net $85.. Lets dive into it right away. NewsletterDollar ScholarStill learning the basics of personal finance? DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Are You Having Trouble Getting in Touch With StubHub? In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. DoNotPay can be by your side during the process and help you sue any company in small claims court. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Colorado: 8,688 customers due $3,120,442 in refunds. Click or tap See actions and select Make changes. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Review the StubHub return and refund policy at ReturnsAndRefunds.com. We'll do our best to get back to you in the next 24 hours. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The clause is designed to protect both buyers and sellers. This number worked fantastically, and I got all I needed accomplished! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Your refund will be processed to the payment method used at the original time of purchase. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. How do I contact StubHub for a refund? Get immediate StubHub support from HelpOwl.com. Having difficulty navigating this. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Check out the table below to see the best alternatives to StubHub. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Just log into your DoNotPay account using any. How to Contact StubHub for fraudulent tickets. Get useful tips, expert advice and cute animals in your inbox every week. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Apply your StubHub balance during checkout on your next purchase. "If you have tickets to a show that is postponed, you will be able to select your refund . You have lost a customer for life! The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Learn more about how we make money. Absolutely, you can list these tickets for sale on our site ! 6:00 AM - 7:00 PM PT weekends. Reach out to customer service representatives via social media, Call the event organizer and state your case. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Would not make an exception,to a hotel reservation I made thru Priceline. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. From everything weve seen, the StubHub customer support is quite thin, to say the least. Clear your Internet browsers cookies and cache. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Contact us United States and Canada. I waited 2 days and tried the access code again..still nothing. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews After the switch, you will enter the email address you use to access the community in order to reset your password. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Ticketmaster will be the only place selling VIP Tickets though. Illinois From everything weve seen, the StubHub customer support is quite thin, to say the least. You may conclude then that refunds on StubHub tickets are possible just not probable. How to Get a Refund for All Your Tickets - Vulture New Yorkers, however, are in luck. StubHub also has live chat operating 24/7. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Otherwise you will receive a voucher for 120% of your purchase price. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Your sale is valid and you will be paid on your sale 5-8 business days after the event. StubHub to refund canceled events after pandemic complaints - KXTV 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Covid 31 Refunds 41 StubHub 211. where can I go to use activate the voucher so I dont lose that as well. I had a fraudulent charge on my credit card account from Match.com. JEVAR IS WHO HANDLED MY CALL. We cant contact them and ask them to lower their prices. And 2 hours before the game I had no listings active. Refund for Foo Fighters tickets? - StubHub Community For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I been buying and selling for 12 years with them. You never know when you might find yourself financially strapped - the good news is you have options. Guaynabo, PR 00968. StubHub changes its refund policy during COVID-19 pandemic - WKBW Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Otherwise you will receive a voucher for 120% of your purchase price. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Maryland: If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Yes Enjoy! If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Had a concert canceled because of COVID-19? Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! I was only given the option of the credit and the event was in CA. Fatsuma Stagehand Dollar Scholar Asks: Why Can't the Government Just Print More Money? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. All rights reserved. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. This happens when tickets are reprinted, but they are usually still valid. You already know that. Who do I contact? Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Those will be paid out by the end of May. Customerscomplained to the media andfiled lawsuits. DoNotPay records the details of your purchase to boost your chances of winning the refund. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. So the funds are available but you only adhere to the state-by-state laws? You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! These are often free tickets the seller can relist. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. You will enter your community username and new password and done! How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. A Personal Loan can help you mitigate losses and get back on track. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Once you receive that email you can log into your account and navigate to the StubHub wallet. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. this link is to an external site that may or may not meet accessibility guidelines. Please take the tickets directly to the box office for a refund. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. Ticketmaster for Ever. Supervisor " would NOT SPEAK WITH ME. All you need to do is follow these short steps below: Voil! I have an email stating "Remember, your order is covered by our FanProtect Guarantee." North Carolina The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Solved: Refund in Progress - StubHub Community Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Did you find it helpful? Reply anytime to let us know how we can improve. Dorado, PR 00646, Metro Office Park If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. DoNotPay doesnt care about that. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Refunding tickets to a cancelled event - stubhub.community works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Bradley R. Hightower. It's a code that starts with SH followed by some numbers. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I was refused to talk with a supervisor , I had 4 tickets listed. Hurry up and access DoNotPay from any web browser to check out everything we offer. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Make sure your email address is spelled correctly. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. If I did I woulda dropped my price or took my friend to the game. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. How can I email stubhub to refund tickets for a cencelled event. Sellers . on 2/28 at 12:51PM We just sent you a welcome email. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. If your payment is pending, well cancel the payment. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. and take advantage of this neat service whenever you need it. Phone: 866-788-2482. After this experience, I'll take my business elsewhere. How to reach a live person: Speak "customer service" at first prompt. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Horrible customer service. on 2/28 at 3:05PM An email might never be responded to, and the same goes for phone calls. You can also try refreshing your Listings page. We do still love going to events and want buying tickets online to be easy and safe. Personal Loans can provide financial relief during an emergency. The worst company ever you lost me and a ton of my friends and family. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. The company does have something they term FanProtect Guarantee in its User Agreement. And the exact same seats they re listed and sold for a different amount sold and the payout. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). StubHub to refund canceled events after pandemic complaints - USA TODAY StubHub - Buy & Sell Concert, Sport & Theatre Tickets Perhaps Its Time to Switch to Something Other Than StubHub. Events postponed or rescheduled won't be refunded, Fowlks said. Let us teach you the major money lessons you NEED to know. They have a VOID watermark. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. AND TOLD ME THAT "Recine. How do I contact StubHub customer service? - KnowledgeBurrow.com If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e It is taking Stubhub about 120 days to process refunds. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Concert canceled? Ticketholders have issues getting refunds - KSDK Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828.

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