Yes No Contact Customer Support Regional Settings Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Copyright viagogo Entertainment Inc 2023. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. That helps us fund This Is Money, and keep it free to use. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Limerick, County Limerick 35 reviews; viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). Ask a question about Viagogo in Booking Services. As shares tumble and costs soar Will the fast food giants ever deliver for investors? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Viagogo just like many other ticket sellers are modern professional con artists. This does not prevent us from varying these terms without reference to them. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Both you and the company were insisting that you weren't in the wrong. To sell tickets, a Seller lists the tickets in the Site database. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 'Don't buy tickets from Viagogo' - a warning from Martin Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Red Hot Chili Peppers Tickets. Pros. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Why can't I sell my tickets through my Ticketmaster account? The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Ticket reseller Viagogo fined $7 million for misleading Australian The judge issued an injunction which prevents . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. $39.99 a month + selling fees. Fast forward a few years, and the details she entered were still saved on your account. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The Scottish indie band Arab Strap said: Weve always been appalled by touting. viagogo - Buy & Sell Concert, Sport & Theatre Tickets How much does Viagogo pay per year? If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. A source close to Viagogo said it had no other connections to Global Experience Solutions. viagogo - Buy & Sell Concert, Sport & Theatre Tickets This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. The 'Payment' tab is automatically open. Can you help me find out what has happened here? The Sellers and the Buyers are hereafter jointly referred to as the Members. Viagogo accused of listing non-existent tickets on behalf of seller But, if you plan to do this, you must tell your ticket seller in advance. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. The tickets were sold in October for 180, but so far I have not seen the money. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. 6.4 Release. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. viagogo - Buy & Sell Concert, Sport & Theater Tickets This charge is in addition to the amount originally paid for the tickets. How can Viagogo get away with charging such big fees? . They then charge a booking fee on top of the tickets. If you can't make the rescheduled date, then you're entitled to a full refund. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. How do I delete my listing? Viagogo Reviews: What Is It Like to Work At Viagogo? Snoop Dogg Tour 2023. Instead, write to them again: restate your claim, and the reasons for your complaint. Almost all retailers now have an option to 'save this card for faster check-out next time'. Viagogo says it does this but takes no other steps to prevent the practice. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Additional information can be found in our FAQs and on the ticket details pages. Look for an option to transfer the tickets through the original ticket provider's account. Click the more button to email us. 3.4 Indemnity. What do the ticket split type options mean? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Ratings by category. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk Join the 36,151 people who've already reviewed viagogo. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 1.2 Ticketing Exchange. This is so we can promote the sale of tickets and items that You list for sale. When listing seated tickets, all tickets in the same listing must be consecutive seats. 1.1 Introduction. Selling ticket FAQs. . How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. Invalid tickets are defined as anything where buyers are refused entry. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You may also file for a claim if your tickets are invalid or not accepted at the venue. viagogo - Buy & Sell Concert, Sport & Theater Tickets Did you find this answer helpful? All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. We will not allow You to buy or sell tickets before You have registered with Us. How can I change my bank details for my resale order? For example, if you bought tickets for the front row and ended up sitting near the back. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor 6.9 Change or Suspension of Site. TicketNetwork. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. You are viewing the PayPal Community Archives. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 3.2 Other Information. Is it safe to purchase tickets through Viagogo or another broker? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Is that normal? Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. I entered the incorrect email when registering, how do I change it? Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. Viagogo may have to pay back millions of pounds to fans We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. You had also spent quite some time sending emails and making phone calls back and forth with the company. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. 2.12 Seller Payment. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. How do I get a refund from a ticket seller? - Which? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. How do I change my payment method for getting paid? 2. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. where did nick turani go to college brian buffini net worth 2018 Viagogo: MPs warn music fans not to buy from ticketing site Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. We take no responsibility for such issues. How do I delete my listing? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? 5.4 Making Adjustments. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Help! Is Viagogo Legitimate??????? - The Student Room There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Some links in this article may be affiliate links. 2.13 Ticket Information. For American Express this is the 4 numbers on the front, right hand side of your card. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Start today for 5% back on up to $1,000,000 in branded sales. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. the price it is sold for on the primary market). You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. This fee will be deducted from your payment. via gogo, viagogo.com | mycashbacks.com I can't see my Resale tickets available to buy on the website. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 3.Click Dispute a Transaction. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Sellers: once your tickets have sold, viagogo charges a service fee. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo.
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