What a RIP off. She says "I know you didn't wear them but that's our policy". And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? Just take your product in its original condition back to your local Ross store with the purchase receipt. Heck, some will even give you a ~3% discount for using . This is not a responsible and honest store. You can explore one of the other refund avenues below instead. WOW! People will pay more for an item if there is better customer service. They told me that I had to wait 48 hours, so that no identification would be asked? You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. I'm old so they need to listen to me or my child is out of state so they should give me more time. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. I said ok and handed over. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. Needless to say I threw it away and wasted my money! You can call Customer Service number 1-800-335-1115. Return the item with its receipt and do not remove tags (if any) from any items. Lots of stores ask for this and are not required to list it in their refund policy. They advised that they could not make the adjustment. We do not give you cash back for debit card returns. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. Last Name*. Note: This discount is only good on Tuesday. :) Had i known this, i probably wouldnt have opened it. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Manager could have easily taken it back. I waited in excess of 30 minutes, the clerk had difficulty with the check machine; proceeded to tell me she could not process the check. After locating your nearest Ross store, pay a visit to that store. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! I just wanted to exchange for a smaller size. 15. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. I will never shop in this store again. returning an item where I used Kohls cash. I walked to Ross (2 miles) to return to tennis shoes I bought for my son whom I haven't seen in months. However the experience was terrible. I live in show low AZ, I told my cashier I would be wearing a pair of shoe I bought to work to try them out because I have bad feet, asked if I would be able to return if not happy she told not a problem with receipt 90 day no matter if there used, worn or damaged that would return them very miss leading. It took her two minutes to get my receipt number. I'd rather Ross keep their price low. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! That way, the tag is still attached and we cannot deny return if it's in original condition. Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Your email address will not be published. That will help if necessary. If you removed the tag, bring it back and they can re-attach it for you. Isn't that a way to see and know if they have defaults? The crook can then download the data and make a copy of your debit card he can use anywhere he can swipe it. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. For cards . Ask me why I do not know, that is a corporate question. The cashier was asking for my ID. 14. I hope that I have a more positive experience tomorrow. Any relationship counselor will tell u that. Your refund will be processed via your original payment method. Ross Return Policy Debit Card - pornomoloko.site I know that was not true. If so can I get a new ring. I feel ripped off. In the event you used multiple forms of payment, your refund may be issued across all payment meth. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. Why can't Ross honor a legitimate mistake. Wait up to 60 days, and your liability increases to $500. I just went through that today with shoes I bought in the A.M and returned in the evening. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . I am another Ross employee that explain some issues stated here. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. You need to return the item in new condition including any accessories & sub-products. Yes, you can. Does Safeway Sell Stamps? She is in another state which is harder for also. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. They need to have the original tag attached as well. Remember any broken or damaged items can't be returned. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! As a Ross employee I'll clarify some of these incidents for you. Ross gives you 30 days from the date of purchase to return items. I did not purchase a floral pattern dress. This has been a lesson learned to not shop at stores that are not trustworthy. A credit card is guarded from fraudulent activity and some . The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. I paid $21.99 ($24.10 with tax) in cash. Note: Pack your product properly with all the components that originally came with the product. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. A valid picture ID (Driver's License, State Photo ID, Passport or Military . When she scanned them, they rang up as .45 cents, 1.80, .45 cents, 2.00 and 1.50. I do not want store credit I want my actual money back! But rental car agencies will only accept debit cards under strict conditions (e.g., credit checks, deposits of $500+, etc. Agreed with below comment 100% they should really You can request the information this database has on you just like you would your credit report. If I don't have the receipt, can I get store credit? Ross store in San Francisco at Lakeshore plaza. Some things will not hold up like products from other stores but there are some things that are worth buying from there. I was argue with cashier and I asked her if that's new rule, she said that is not new rule. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. When I ask why. There is no expiration on our Gift Cards or Store Credit. Contact US | Ross Dress for Less No customer should be treated in this manner. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I had a really bad experience today in Ross on Limestone, Pflugerville ! I bought a nice flowy cover and I don't really find it appealing anymore. Last Saturday, my mother asked me to take her to Ross. You grab what you need and give them the one that didnt fit and you are out the door. Take along the item and its invoice. No Ross associate should dismiss you the way you've claimed to be dismissed. But will call someone smart enough to show the nike policy. I bought a pair of kd 7 elite shoes by Nike at your butler Pennsylvania store about 2 and a half months ago. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Clothing I try on at home, as I do not trust the stalls in the store. Wrong move. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. It's a fairly common practice among large retailers nowadays. Ross Return Policy Guide - Yo! Free Samples Is it possible to buy your overstock or end-of-season merchandise? Pure shenanigans. I'd rather buy it,think about and decide when not having to rush to a decision. So for me it did not take long. If you don't like it then shop somewhere else. our other articles on return policy. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? I explained to the person my license even had picture of how little hair I'd have couple months ago because of cancer. Another associate came over to assist her. Once again once you open the fragrance or perfume it is considered altered. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. They refused because the receipt was one day off. How can I return to ross. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Their return policies really stink. I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. Issuing Refunds to Credit and Debit Cards When goods or services are purchased from Stanford using a credit or debit card, and a refund is necessary, the refund should be credited to the original card used for that purchase, if possible. I have never heard of this. I think I have a receipt. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. This is something that the employees in Ross stores have no control over, it is sent to us like that. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. I was a loyal Ross customer but after this? On Monday, I wore my purse proudly. You take a chance every single time you purchase something that it will break or come apart. I do not like the shoes, they do not fit; even though it says 51/2. I had to argue with store clerk. Returns & Refunds - Walmart.com In fact, the time frame is generally between 7-10 business days. ARE YOU SERIOUS??? When I noticed someone was on a return line. Ross can you please help me out? I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. Avis terms and conditions - Cars - American Airlines like a representative from Ross to contact me with an explanation for this idiocy. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. *Required Fields. Three of the gifts didn't fit or weren't liked and need to be returned. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. And it is by far the most horrible shopping experience I have ever endured. 2: Price Ticket removal. You now know all the important points that can make your return possible following the Ross return policy. This is a very questionable practice that unlawfully collects private information on customers. I am also fully resolved to NEVER AGAIN shop at Ross. I never had an issue. Below are the steps you can perform to enter a debit card return. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. If Ross offered clothing rentals you'd have no problem, but it doesn't. Bs all they have to do is put another tag on it!! On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. I went in to the store right after work and selected two Bamboo Pillows. It's funny a lot of people, don't read the back of the receipt! Bought a jewelry item and was trying to return it. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. i will be calling customer service tomorrow. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. It happens more often than not and it's not a good reputation to give a store. @Deanna James; You have to get it back how you paid for it. Copyright 2000 - 2023. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. article at here. She then tried to enter the number and gave me grief as to what was on the receipt. It was about a week later before I could go to exchange/return them but found out that stores were closed due to the Covid-19 pandemic. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. Apparently they are rude at all the Ross's around the world because I live here in Fort Worth, Texas and I love Ross Dress for Less, but the employee's that work there are horrible and if you say something to management about their attitude their worker they look at you like I don't know why you are telling me because I'm not going to say anything to them so you might as well leave. Never had an issue with hundreds of products bought at Ross till today. I was hired I as being a mgr with my resume the way it was and all of my references. We continue to take markdowns on this merchandise until it sells through. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. A receipt is the prime proof of purchase at Ross. Most of the time, that should be enough to get you a full refund to your original form of payment. Ross Return Policy - Complete Guide For Exchange & Refund honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. I bought underwear from Ross that turned out to be too big. Their explanation was that it was their policy, just like that! I will never shop there again nor recommend them to anyone base on there return policy. Went to Ross to return one item, had my receipt. We do have a 30 day limit but i harldy ever seen that policy enforced at my location. I went to return it 2 days later, and they would not allow me. If the tags are off and you don't have your receipt your damn problem.
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