The law applies in the case of both national and international carriage between contracting states. Please save your control number; you will need it when communicating with TSA and to check your status. HMS Host handles the stores and restaurants in the Charlotte airport. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. For delayed baggage, the deadline for reporting damage to such baggage is 21 day after receipt of the baggage. CLT has a good selection of hotels located from 1.6 miles away and further. It will NOT be published. Assistance can be requested by calling 704-359-4038. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. While the vast majority of airline passengers checked bags arrive at their destination on time and in the condition received, a passengers bag may occasionally become damaged, delayed, or lost in transit. All designated smoking areas have been improved with enhanced air circulation. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. This will enable us to attend to forwarding your baggage as quickly as possible. We pick up in Charlotte on the baggage claim level. Award nights start at 43,000 Hilton points per night. During our layover in CLT, will we be able to perform the interview at the Enrollment on Arrival at CLT? This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A Opens another site in a new window that may not meet accessibility guidelines. All Rights Reserved. Customer Self-Service Need to change, cancel, or edit your flight itinerary? Thank you. Are incoming and outgoing flights for domestic travel in same concourse? All rights reserved. Main Terminal CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Please note: All claim forms, with required documents, must be submitted within 30 days of arrival. What about domestic flights connecting in CLT? Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Please provide a description of the damage (500 character limit) Attach Pictures . CLT participates in Global Entry for expedited international clearance of pre-approved, low-risk passengers. An indoor Area is also located in Baggage Claim (pre-security, lower level) between Zone D and Zone E on the back wall behind the bag carousel. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. For example, what is the distance between gate D13 and E32? Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. Secure .gov websites use HTTPS This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. For prohibited items open http://www.tsa.gov/public/ For Global Entry info open cbp.gov.globalentry/about Security checkpoints are open at the following Concourses, operating at different schedules: Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? There are 2 long-term lots at CLT at the north end of the airport that offers the most competitively priced parking. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Contact us If you are outside the U.S., call reservations. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. Concourse A has a total of 19 gates split across 2 areas. Reservations: 800-435-9792. Can the airlines exclude liability for certain items? On the form, choose 'Status of delayed bags' from the 'Subject' pull-down menu, then fill in your information. If your destination requires specific travel documents, remember to bring a completed copy with you to the airport. An official website of the United States government Here's how you know. Charlotte International Airport offers baggage claim service and could be accessed from the baggage claim area, which is located on the ground floor of the terminal. Washington, DC 20590855-368-4200. Browse our most frequently asked questions for more information! Award nights for Marriott Bonvoy members start at 30,000 points per night. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. For each commenced year of use, 15 per cent of the value is deducted. To accompany a passenger into the terminal or to meet them on arrival, visitors can park for up to 15 minutesfree in the hourly parking deck. Airlines are free to pay more than the limit, but are not required to do so. Email. Lounge access may be restricted at times due to capacity. If your checked baggage cannot be found, there is helpful information for you here. Members also have access to The Club CLT and Gameway. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Charlotte Douglas International Airport consists of 1 main terminal and 6 concourses. Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. This bonus value is an estimated valuation. Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. 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However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. Before sharing sensitive information, make sure youre on a federal government site. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. We are always very sorry when this happens and take all the necessary steps to get your baggage back to you as soon as possible or to compensate you for any damage it may have suffered. Browse our most frequently asked questions for more information! La Quinta Inn Charlotte Airport, North Carolina NC. Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Baggage service: 614-338-6700. If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Cleveland, OH. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. Number of Bags Damaged . Once we have received your complete damage report, you will be given confirmation in writing with a reference number. A TSA PreCheck Enrollment Center is located in the atrium after security and applicants can visit here for an enrollment interview. What can I do if my baggage has not been found within five days of reporting the delay? Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Level 3 is the mezzanine level with a USO lounge, chapel, and nursing room. Please save your control number; you will need it when communicating with TSA and to check your status. We may be compensated when you click on links from one or more of our advertising partners. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. You may file a claim if you are injured or your property is lost or damaged during the screening process. To reach Concourse A, take a left out of Concourse B, or for the other concourses, take a right out of Concourse B. Concourse C has 14 gates numbered C2 to C11, C13 to C15, and C19 and is located in the southeast area of the airport. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. * Hours are subject to change without notice. Thank you! Payment methods include coins, cash, American Express, Master Card, Visa and Discover. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Track Flights, Search Fares, Locate Airlines. Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. Conditionally approved passengers are required to attend an interview at a Global Entry Enrollment Center to finalize their application. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. If you can't find what you're looking for, you can use the text search function or one of our various contact options. Delayed or damaged baggage Back to top Security checkpoints A and B are the closest to Concourse B. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. 2023 Upgraded Points, LLC. If you have not yet reported your delayed baggage online, please report it via the following link. If in doubt, please contact each agency individually. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). 2023 Red Cirrus, LLC. We will let you know exactly when we will be there to pick you up! Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. 1,500. Altoona-Blair County Airport (AOO)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (855) 268-8478Airport Website:www.flyaltoona.comArrival InformationRental Cars Avis/ BudgetGround Transportation:Freedom Excursions (814) 941-3430, Baltimore/Washington International Thurgood Marshall Airport (BWI)General InformationTerminal/Gate: C2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (410) 859-7111Airport Website:www.bwiairport.comArrival InformationRental Cars Avis/ Alamo/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Next Car/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Raleigh County Memorial Airport (BKW)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 255-0476Airport Website:flybeckley.comArrival InformationRental Cars Avis/ Enterprise/, Cape Girardeau Regional Airport(CGI)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (573) 334-6230Airport Website:www.cityofcapegirardeau.org/departments/airportArrival InformationRental Cars Enterprise / OchsTaxi Services: CCTA/ Rell's, Broadway Cab (573) 335-5533Ground Transportation:Bart Shuttle, Charlotte Douglas International Airport (CLT)General InformationTerminal/Gate: A10Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (704) 359-4013Airport Website:www.cltairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ NationalGround Transportation: Located inthe Main Terminal, North Central West Virginia Airport (CKB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (304)842-3400Airport Website:www.flyckb.comArrival InformationRental Cars EnterpriseGround Transportation: Located in Level 2 lobby of Hourly Parking Deck, Del Norte County Regional Airport (CEC)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (707) 464-7288Airport Website:www.flycrescentcity.comArrival InformationRental Cars Express/ HertzGround Transportation: Located in the Main Terminal, Dallas Fort Worth International Airport (DFW)General InformationTerminal/Gate: D5, D12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (972) 973-4968Airport Website:www.dfwairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ Sixt/ ThriftyGround Transportation: Located in the Main Terminal, Waynesville - St. Robert Regional Airport (TBN)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (800) 864-8331Airport Website:www.flyflw.comArrival InformationGround Transportation:Post Cab Co. (573) 336-0111 / Checker Cab Co. (573) 336-2220, Greenville Mid-Delta Airport (GLH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(662) 334-3121Airport Website:www.greenvillems.orgArrival InformationRental Cars Ground Transportation: Located in the Main Terminal, Greenville-Spartanburg International Airport (GSP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (864) 877-7426Airport Website:https://gspairport.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Enterprise/ Hertz/ National, Indianapolis International Airport (IND)General InformationTerminal/Gate: B15, B16Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(317) 487-7243Airport Website:www.ind.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Dollar/ Payless/ Enterprise/ Hertz/ National/ Thrifty/ SixtGround Transportation: Located in the Main Terminal, Greenbrier Valley Airport (LWB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (304) 645-3961Airport Website:www.mylwb.comArrival InformationRental Cars Enterprise (304) 520-3115Taxi Services Almost Heaven Taxi Service (304) 992-2206Ground Transportation:Greenbrier Limo (304) 647-4888, Middle Georgia Regional Airport (MCN)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (478) 788-3760Airport Website:www.iflymacon.comArrival InformationRental Cars Budget/ AvisGround Transportation: Located in the Main Terminal, Northwest Alabama Regional Airport (MSL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (256) 381-2869Airport Website:https://www.flytheshoals.comArrival InformationRental Cars Budget/ HertzGround Transportation:Taxi and Limo - Dixie Cab/ Yellow Cab/ Quad-Cities Taxi & Limo, Nashville International Airport (BNA)General InformationTerminal/Gate: North Terminal/Concourse B (check monitors for gate information)Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (615) 275-2099Airport Website:www.flynashville.comArrival InformationNorth Terminal Baggage Claim - Level 2 (Check monitors for carouselinformation)Rental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Oakland International Airport (OAK)General InformationTerminal/Gate: Terminal 1 Gate 5, Terminal 1 Gate 12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (510) 563-3300Airport Website:www.oaklandairport.comArrival InformationRental Cars Fox/ Alamo/ National/ Enterprise/ Dollar/ Thrifty/ Hertz/ Avis/ BudgetGround Transportation: Located in the Main Terminal, Ogdensburg International Airport (OGS)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (315) 393-4721Airport Website:https://ogsair.com/Arrival InformationRental Cars Blevins Bros. Inc, Barkley Regional Airport (PAH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (270) 744-0521Airport Website:www.flybarkley.comArrival InformationRental Cars Enterprise/ Hertz/ Uber/ LyftGround Transportation: Blue Dot Cab Co (270) 245-1234Public Transportation: Paducah Transit Dial-A-Ride* (279) 444-8700 *(24hr Advance Reservation Required), Page Municipal Airport (PGA)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (928) 645-4240Airport Website:www.cityofpage.orgArrival InformationRental Cars AvisGround Transportation: Located in the Main Terminal, Mid-Ohio Valley Regional Airport (PKB)General InformationTerminal/Gate: 1Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 464-5113Airport Website:www.flymov.comArrival InformationRental Cars HertzGround Transportation: Located in the Main Terminal, Philadelphia International Airport (PHL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (215) 937-6937Airport Website:https://www.phl.org/Arrival InformationRental Cars Blevins Bros. Inc, Phoenix Sky Harbor International Airport (PHX)General InformationTerminal/Gate: Terminal3 Gate E2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (602) 273-3300Airport Website:https://www.skyharbor.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ E-Z Rent-A-Car/ Fox/ Hertz/ National/ Payless/ Silvercar/ Sixt/ Thrifty, Plattsburg International Airport (PBG)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (518) 563-1000Airport Website:https://www.flyplattsburgh.com/Arrival InformationRental Cars Budget/ Enterprise/ Avis, Shenandoah Valley Airport (SHD)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (540) 234-8304Airport Website:www.flyshd.comArrival InformationRental Cars Avis/ Budget/ Enterprise/ UberGround Transportation: SHD Shuttle* (540) 234-8304 ext.5*48hr Advanced Reservation Required, Tupelo Regional Airport (TUP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (662) 841-6570Airport Website:www.flytupelo.comArrival InformationRental Cars Budget/ Hertz. If you are unable to get the information you require using the link provided or cannot amend your details, you will find a contact telephone number on the written confirmation receipt of your delayed baggage report. Bags If your bags are lost, you must file a claim at the airport in the Baggage Service Office. It may be helpful to use this technology to locate your baggage, if available. An official website of the United States government. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. The Information Counter (tel. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Official websites use .govA .gov website belongs to an official government organization in the United States. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. Please check your email and confirm the newsletter subscription. You should not have to re-check your bags when you arrive to CLT from Connecticut, but you will need to on the way back since youre flying in from outside the country. Be sure to ask your parking attendant for details. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). Frontier operates out of Charlotte Douglas International Airport and flights usually depart and arrive from Concourse A. Charlotte Douglas International Airport does accept mobile boarding passes. It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Charlotte Airport: A Brief History Timeline In 1936, Charlotte Municipal Airport opened, and was operated by the City of Charlotte. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Airlines Operating from CLT You may also call 704-359-5555 for the latest parking information. Please click here if you want to report about Delayed Baggage. Please note: The term Charlotte Douglas International Airport CLT as well as all associated graphics, logos, and/or other trademarks, tradenames or copyrights are the property of the Charlotte Airport authority and are used herein for factual descriptive purposes only. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing.