Thanks for signing up for the event guide! If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. All attendees must conduct themselves properly at an event. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Shipping information, if any, is provided at checkout. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Disabled seating is incredible on all levels of the arena. I don't see why I should have to do the legwork on this one. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Axs Ticket Return Policy - unleashedagility.com All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. The site owner may have set restrictions that prevent you from accessing the site. Seller fees on the Service may vary. We will need these documents as part of the application process and cannot process a refund without them. How do I cancel Event Ticket Protector Insurance? - Ticketmaster Create an account to follow your favorite communities and start taking part in conversations. Testimonials When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. For tickets to events located in Canada, the Service is provided by AXS Group Canada. The ticket is valid only for the event, date, time, and seat location issued. Occasionally making progress only to be timed out. AXS Tickets on the App Store You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Unless otherwise stated as part of the purchase, any primary tickets (i.e. We act on your behalf, as seller, when listing or reselling tickets. The site owner may have set restrictions that prevent you from accessing the site. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. How do I file a claim and get a refund if I have ticket insurance? Official Tickets and Your Source for Live Entertainment | AXS.com - AXS Help Centre How can I make a claim for my Ticket Insurance? Fan Update from AXS BUY THE PERFECT TICKETS Front row or on the aisle? 36. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The original advice from the armed forces giving advice to travel at short notice for military service. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Individuals in possession of a recording device are subject to confiscation and/or ejection. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Can I get my money back for cancelled or postponed events? We also give them access to 24/7, multilingual . Terms, conditions, and exclusions apply. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. You should base your purchase decision solely on the information provided. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Klicka hr fr att kontakta oss. However, it is not clear if this would cover government advice. Reply from AXS UK. Unfortunately, we will not be able to issue a refund on your ticket insurance. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Ticket Insurance. We hope that you have a great time at the show. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Below you'll find an important update on COVID-19 and your events. I purchased my tickets with my AMEX can I make a claim with them and get my money back? If I have XCover ticket insurance and miss an event, can I get a refund? x, Footer.languageSelector.ja-jp.greeting Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. (United Kingdom) Click here. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. AXS | Complaints | Better Business Bureau Profile Klicka hr fr att kontakta oss. Performed analyses related to call center and ticket insurance costs. Leave the Archive. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . . If I have XCover ticket insurance and miss an event, can I get a refund? Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Travel insurance: which policies have the best covid cover? Reddit and its partners use cookies and similar technologies to provide you with a better experience. What is AXS Premium? If you are purchasing a resale ticket (i.e. A refund AXS the company right which she bought the tickets sent via an email telling. What is ticket insurance? If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. I am supposed to submit a claim, with my email address - I can't get in. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. PROPER CONDUCT. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. I bought these from AXS . Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Plans can . Please visit our help page or contact customer support for assistance. I bought tickets for an event, but it has been - Ticketmaster AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. Privacy Policy She also helped out with another refund I needed and was so quick. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. File a Claim | Allianz Global Assistance - Allianz travel insurance For tickets to events located in the United States, the Service is operated by AXS Group LLC. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. What is delivery delay/ticket printing suppression? For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. If you are unable to find tickets or parking rights, please check back again. PROMOTION RESTRICTIONS. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. ', Beware of this fake Disney+ phishing email. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules.