viagogo cancelled concert refund

Why is the price printed on the ticket different to what I paid? If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Add in you are not the original purchaser of the tickets. 'It's been a bit of a headache and I don't know where I stand with anything.'. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. 5.1 Investigations. 4.2 Stolen Property. How do I unsubscribe from your newsletter? This has reportedly been a long-standing policy of Viagogo. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic We cannot commit to next year, Taylor said. Gig tickets: How to get a refund when the show won't go on If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Suggested Article: Verizon Wireless SMS Refund Settlement Details. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Sellers should use our automated online confirmation process. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Generally; My event is cancelled or postponed - What do I do? : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Go on and tell us about your poor consumer experience. You will be entitled to a full refund or a 120% voucher. Which? It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Instead, it sat on your $2,031. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. I have lots of interesting documentation. We will also add Tax on our fees as applicable. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 6.4 Release. 2.11 Ticket Fulfillment. Hombres G Concert Tickets. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. You may only use the Services if You can legally enter into and form binding contracts. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Top Class Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . We will contact you. The organiser will tell you how to get a refund. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Can I buy tickets that are personalised with someone else's name on them? 1. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. viagogo AG is registered in Switzerland, Company No. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. The Weeknd Tour 2023. Carnaval Barranquilla Tickets. Also,directly on our website! National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. All forms of redress are non-transferable and non-refundable. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Why do my tickets have someone elses name on them? 3.3 Laws and Regulations. This is so frustrating its been 2 years !!! I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. If you're still not getting anywhere with the primary ticketing company (such as Ticketmaster or SeeTickets), you could try going to the small claims court as a last resort. We may investigate complaints and violations of our policies. contends that Viagogos action is in direct violation of the companys stated policy. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 2.1 Requirements. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Faye has now been refunded by her bank after making a chargeback claim. They will not give me any explantion for this. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. We do not control the information provided by other users which is made available through the Site. 3. 6.2 Waiver of Consequential Damages; Liability Limit. Arctic Monkeys Tickets. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. When listing seated tickets, all tickets in the same listing must be consecutive seats. What is the viagogo complaint handling process? They keep finding excuses as to why it has not been processed. Can you get a refund on an event cancelled due to COVID-19? These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. But to her frustration, Viagogo claimed the refund could take several months. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. This tracks your activity using third party cookies. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed Arctic Monkeys Concert Tickets. Viagogo is a ticket marketplace for concerts, sports and theatre events. 2.18 Merchant Description. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. You also warrant that you own the tickets. I received an email 4 days prior to the event, stating the ticke. Contact & review Viagogo - rated #0 in Entertainment . If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Can I Get a Refund from Viagogo? - GetHuman Best regards, Viagogo team. Viagogo customers face fight to get cancelled and postponed event refunds Leave us a message by clicking the Contact Us button. Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. 1,779 reviews for Viagogo, 1.3 stars: '1. ', Beware of this fake Disney+ phishing email. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . 2.9 a) Exception to Sellers Obligation to Confirm. You consent to the exclusive personal jurisdiction and venue of Swiss courts. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? that reports on class action lawsuits, class action settlements, Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. . "Comparably priced" replacement tickets are determined by viagogo in its discretion. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. I sent our ticket numbers but Opera Australia said they were not theirs. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Wait for a StubHub representative to reach you. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 6.7 Third Party Information. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 'Such tickets will become void and the ticket holder refused entry to the theatre. By clicking a link you are consenting to this. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 3.2 Other Information. 7.2 Copyright. We look forward to hearing from you. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. 2.7 Payment Authorisation. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Piggyback tickets may not be sold in the same listing. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Top Class Actions is a legal news source Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. Generally; If an event is cancelled - you do not have to do anything. 5.4 Making Adjustments. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 21 December 2016 at 10:00PM in Theatre, concert & events tickets. We disagree with such restrictions and think they are not beneficial to fans. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Elton John Concert Tickets; Andr Rieu . Ticket listings are a representation of actual seat location. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment.