Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. Yup WEX adds Visa to virtual payments offering. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. It gets billed to the card. WEX, Inc. Get started. The current policy limits are displayed. Furthermore, there are specific store-branded card networks offered by particular brands. I mean what do they think we are frauding by going to the dr or getting medication? I have dealt with many companies in my 20+ years with this multi national, and I have NEVER EVER dealt with a dreadful company like WEX, and hope I never do again!! Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Set the Validation type, which determines how the prompt must be entered by the card user. This company and their employees SUCK. Get clarity before you switch. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Trouble Getting Approved? Since thats the lowest rate of the purchasing card categories, thats the goal. 36 complaints were related to product or service problems, 62 had to do with billing or collection issues, 2 were left regarding an advertising or sales complaint, 4 were issues with a guarantee or warranty, and 3 were filed regarding a delivery issue. by admin / Thursday, 26 July 2018 / Published in Posts. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. Then Class action suit! Search for a specific card by entering the Card #, Unit #, Driver ID, Driver Name, X-Ref value, or Policy Number. Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. It's easy to find a station that accepts the card Major oil merchants accepting the card appear inside the Driver Guide. Gift & Loyalty Cards, ISO/Agent Program Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? As with most things in business, if you make it easier for customers, youll see more sales. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Ready to see pricing for your specific business? Click Save, then confirm the information. Bonsai Point of Sale WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Fleet cards also allow businesses to control how drivers spend on fuel. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. How does it work? Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. Still getting notified of late fees And how has this not already generated a class action lawsuit? Accommodating those rates requires different payment processing technology from a merchant account provider to transmit the amount of data required to facilitate the transactions. The credit info for the selected contract appears below. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. However, you can get an idea of the interchange rates you can expect to pay. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. Most often, people choose Report Only, so the drivers name only appears on reports. SEE WHO SPENDS WHAT, WHERE AND WHEN. If you have your own Wex Inc. complaint to make, please do so in the comments below. Please please please read reviews and stay away of this company. (See Look up card.). I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Fleet cards can also limit the number of transactions or caps on each transaction. How does this make any sense whatsoever?? Fleet cards are mainly used for gas purchases, but they offer additional benefits. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. This is why their CEO gets 9 million per year ! To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. They now want a detailed receipt. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. The WEX Accepting Merchant Network draws over 4 million fleet drivers to your locations. Select the date you want the payment to be made. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. At least thank me for giving you $1,000 that was meant for my 5 year olds education. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Dont use them, spread the word not to use them, I will be posting on every review site. They are trying to cover up their lies by sending some spam emails as well. In the Policy Number menu, choose the policy that will receive the prompts. There is some complexity to how fleet cards work. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Again, there was NO explanation or warning. Click Authorize Payment and confirm the payment info. Finance. Our card works at a variety of merchants. Ways to Save. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Scammers!!! Instead, youll be charged a percentage and may be assessed additional costs by your processor. Then they lied again about how I would get an email from their fraud dept resolving this. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Focusing on diversity also means focusing on inclusion. reply and I will get the message. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. RIDICULOUS!! We have no recourse. Military veterans possess invaluable leadership skills and business acumen. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Choose the desired product in the Add Limit window, and click Next. Click Look Up Cards. Right during our most busy time of the year. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. It is not intended as legal or financial advice. The card may also be used on billing statements received from providers of the same types of service. Audit Your Current Statement To Find Its Hidden Fees. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Looking that way. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. All this because WEX, a company we have never had any dealings with ( and never will!) Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Fleet cards require using equipment that can support enhanced data. I send that in and thats not good enough. On the Policy Management screen, you can edit existing policies or create new policies. On the card detail screen, click Add Prompt. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. In the Funded Amount field, enter the amount of the money code. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. For example, a Texaco fleet card can be used at Texaco locations. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. These processors offer Quickbooks integration and have low rates. In business, time is money. WEX appreciates the BBB bringing this to our attention. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. finance charge has been 150% APR. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Every vehicle you lease through GSA Fleet has a corresponding WEX card. It is purely a card associated with a particular brand, such as the ExxonMobil BusinessPro, offered exclusively through ExxonMobil, without a card network partnership. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Choose the new status. Differences Between Fleet Cards and Commercial Credit Cards, Costs to Accept Visa or Mastercard Fleet Cards, Providing Level 3 Data: Equipment for Fleet Cards. NOTE: Follow the same steps to assign a Driver ID. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. In Report Value, enter the drivers name. Worst company managing my health care funds. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. How fleet fuel cards work. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Now they want to give us back $86. See Who The Worst Processors Are. Customer service is miserable. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Your email address will not be published. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. 2023 Host Merchant Services. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. In 2020 Wex Inc. was the subject of a class-action lawsuit over the purchase of travel companies Optal and eNett International. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). My monthly statements went from $155 to $914! It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Why would you need to show a receipt from your dr that does not even make sense? Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. (Town name) Dental or Essential Eye? This address will receive confirmation of payment. The company has received 107 complaints in the past three years. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Charged to my bank account, we do not own a card. Youll want to find a company that will charge you as close to cost as possible. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Fleet cards go by a few different names. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. In the Amount field, enter the amount you want to add to the card. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. WexLocationCode.setTransientValue("wex02"); But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Women play an important role at WEX. Fraudulent? The Problem is this Wex froze my credit card HSA account they want receipts. We are former TCheck Customer, used it mostly for paying lumper fees. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Note: We have adjusted this companys BBB rating according to our own standards. Referral Partner Application The search results appear on the bottom of the screen. Hey y'all!!! To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. It was my banker that advised me to contact them first.