marta mobility customer service

Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers will be asked to leave a voicemail with their name and phone number. Please be advised MARTA Mobility service is curb-to-curb. MARTA Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). A MARTA Mobility Service Agent will explain the service and/or mail an application. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Breezecard.com Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. 3. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Customer must arrive at work, school or appointment no later than 8:00 AM. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. 404-848-5000 . Local, Express, . ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. If the visitors disability is apparent, this documentation is not required. MARTA Police (Emergency) 404-848-4911. MARTA Customer Experience. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Indicate the type of mobility aid used, and if the lift is required. Wheelchair brakes must always be locked while on the lift. http://www.itsmarta.com/ride-with-respect.aspx. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. About MARTA. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. When does my Reduced Fare Breeze Card expire? Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. A MARTA Mobility Service Agent will explain the service and/or mail an application. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 404-848-5826. Student Program (K-12) Group Discount. MARTA Mobility Guide - outsystems.itsmarta.com Mobility Fares - MARTA Where can I purchase bus passes? Train Hours. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). I think that things are what you make it. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Simply tap your card on the Breeze target wherever your riding. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA attained the Silver level of recognition for its sustainability efforts. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. MARTA Mobility Guide - services.itsmarta.com MARTA Police (Emergency) 404-848-4911. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA Police (Non-Emergency) 404-848-4900. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. If service is to be suspended, the reasons will be provided. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Overview MARTA Transit; MARTA Service . Five Points Lost and Found Office is temporarily closed. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Partnership Program. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA Mobility Customer entering through Rail Station fare gate Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. to request that an application be mailed or emailed to you. MARTA Mobility Operators are expected to obey the same rules as our customers. Click this link[ The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Card or the customer must pay cash. Untapped Breeze cards will lose value if not activated within this time period. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. Individuals who believe they are eligible must complete Part A of the eligibility application. Small strollers or carts must be securely held and not block aisles or passageways. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. Learn more. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. traveltraining@itsmarta.com. Appeals must be received within sixty days (60) of receipt of the denial letter. 5. 2424 Piedmont Road, NE Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. that the online Mobility application is currently unavailable. Using tobacco or electronic cigarettes or vaporizers is prohibited. Door-to-Door service is available to customers who require such assistance. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Riders' Advisory Council; . These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. MARTA Transit; MARTA Service; Facebook; Instagram; Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. No commercial or large-size carts, or dollies unless collapsed. Accessible Services - MARTA MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. . Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. MARTA Police (Non-Emergency) 404-848-4900. Mobility Fares - MARTA The customer cannot depart earlier than 4:00 PM. Alternative format requests may also be made during the application process. Customers must have correct fare immediately upon boarding in order to ride. MARTA Mobility Breeze Cards are not transferable. The goal: make life simpler for all our employees. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers are responsible for providing access to gated communities or secured complexes. (Forsyth Street side of the station) Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. 2424 Piedmont Rd, NE 30 Alabama St., SW To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Weekday: 4:45 AM - 1 AM; . Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. 3. MARTA Mobility Appeals Panel Failure to cooperate with safety related policies may result in injury or loss of service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Learn more about bikes and MARTA. Visit our MARTA Mobility page to see the qualifications for this service. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Benefits and job security are a plus also. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save To view the full code, please visit The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. TDD or FIRS: 1-800-877-8339 Atlanta, Georgia 30324-3330. Customer Service. 404-848-5389, or mobilitycertification@itsmarta.com, Mobility Fares - MARTA A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. 2. Reduced Fare Office OR (Forsyth Street Side) How much does a Reduced Fare Breeze Card cost? Click hereto learn about MARTA's Travel Training Program. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. breezecard.com. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Visit our When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Cobb Transit Service: CobbLinc | Cobb County Georgia The customer may write a letter requesting an appeal to: The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Operators cannot make change. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Individuals may forward the completed application in the following ways: Via Mail: It is the operators responsibility to ensure that mobility aids are safely secured. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Operators are not permitted to handle service animals. Customer Name (first and last) or Customer Identification Number. 4. A MARTA Mobility Service Agent will explain the service and/or mail an application. Accessible Services - MARTA Rail stations have both elevators and escalators. Regular Breeze Cards are not accepted for Mobility certified customers. 2424 Piedmont Road NE Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Service cannot be provided earlier, later or on days when regular MARTA service is not available. University Program. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. This includes following or stalking passengers or employees. Administering medication is the customers responsibility. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Lost Item Inquiry Formfor lost items. MARTA Mobility Guide - m.itsmarta.com MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. CCRs will provide a Ready Time when the trip request is confirmed. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. *Unlimited rides for consecutive days beginning first day of use. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Solicitation or selling goods or services without the express permission is prohibited.